Customer Information

DELIVERY

We deliver our products worldwide.

For Europe, United States and the countries mentioned below, we have fixed delivery rates:

Spain (Peninsular and Balearic Islands) and Portugal
4€ / free over 100€ / 1-4 working days
(We are unable to ship to the Canary Islands, Ceuta and Melilla.)

France, Germany, Italy, Belgium, Luxembourg, Monaco, Austria, Netherlands, San Marino, Vatican City
9€ / free over 100€ / 2-6 working days

Switzerland, Denmark, Andorra, Czech Republic, Poland, Slovenia, Slovakia, Liechtenstein
12€ / free over 100€ / 4-8 working days

Finland, Ireland, Norway, Sweden, Bulgaria, Estonia, Croatia, Hungary, Lithuania, Latvia, Serbia, Romania
15€ / free over 150€ / 7-10 working days

United States, Albania, Bosnia & Herzegovina, Cyprus, Faroe Islands, Montenegro, Macedonia, Malta, Turkey
25€ / free over 150€ / 7-12 working days

If you would like to have our products delivered to another country which is not mentioned above, please contact customer service at hello@rassabotanicals.com and we will provide you with delivery quote.
Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery of your product.

How can I track my parcel?

As soon as we start packing your order we will send you a shipment confirmation email with a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

Do you currently send to the United Kingdom?

Due to the recent change of status of the UK, we cannot offer a fixed delivery rate. If you are willing to buy from the UK, please contact us through email hello@rassabotanicals.com

What happens if my package arrives broken or damaged?

It is not common to have damaged packages. But if it does, please make a note with the delivery person and then send us an email to hello@rassabotanicals.com with the details and pictures of the damaged products. We will replace the damaged or broken products for new ones.

My order is a gift, can I include a note?

Yes, off course. You just need to leave your note in the corresponding field in checkout, and we’ll write it down in a postcard and include it in the package.

RETURNS

If the parcel is damaged when it arrives, defective or incorrectly sent, Rassa will provide you with a refund or exchange. Please contact Customer Service hello@rassabotanicals.com within 48 hours of reception. Rassa will refund return postage, through the method used for payment. 

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