Customer Information

DELIVERY

We deliver our products worldwide.

For European Union, UK and United States we have fixed delivery rates.

Spain (Peninsular and Balearic Islands) and Portugal
4€ / free over 100€ / 1-4 days
(We are unable to ship to the Canary Islands, Ceuta and Melilla.)

France and Germany
9€ / free over 100€ / 2-6 days

Rest of UE, Switzerland and UK
12€ / free over 100€ / 4-7 days 

USA
15€ / free over 150€ / 5-9 days

If you would like to have our products delivered to another country which is not mentioned above, please contact customer service at hello@rassabotanicals.com and we will provide you with delivery quote.
Please be aware that customs duties for deliveries outside the European Union are not included and have to be paid to the courier upon delivery of your product.

How can I track my parcel?

As soon as we start packing your order we will send you a shipment confirmation email with a link to track your order online. Please note, that it can take some days before the tracking information is uploaded. You will also be able to track your order under ‘Orders’ when you log in at My Account.

RETURNS

If the parcel is damaged when it arrives, defective or incorrectly sent, Rassa will provide you with a refund or exchange. Please contact Customer Service hello@rassabotanicals.com within 48 hours of reception. Rassa will refund return postage, through the method used for payment. 

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